Return and Refund Policy
At Offseason, all items are sold under a strict return policy due to the nature of limited edition, collectible, and resale goods. This policy ensures legal compliance and protects the integrity of our business.
π ALL SALES ARE FINAL β WITH EXCEPTIONS LISTED BELOW
Due to the nature of our products, we do not accept returns or exchanges for the following reasons:
- Change of mind
- Incorrect size or fit
- Unwanted gifts or duplicate orders
We strongly advise reviewing product descriptions and sizing charts carefully before placing your order. If in doubt, contact us before purchasing.
β Returns Accepted ONLY If the Item Is:
- Defective or damaged on arrival
- Not as described or the wrong item was received
You must notify us by email within 14 days of delivery at [email protected] and provide:
- Your order number
- Clear photos of the issue
- A description of the problem
π If Your Return is Approved
- We'll arrange courier collection at our cost.
- You may choose a replacement (if available) or a full refund to your original payment method.
π¦ Returned goods must be unused, in original condition and packaging. Any signs of wear or tampering will void eligibility.
π Exchanges Policy
Exchanges are only offered if:
- You received the wrong product
- The item is defective or damaged on arrival
No exchanges for size-related reasons.
π« Non-Returnable / Non-Refundable Cases
We reserve the right to reject any return if:
- The return is requested after 14 days
- The product shows signs of wear or damage
- The issue is related to fit or personal preference
- The return was sent without authorisation
π³ Refunds (If Approved)
Once the item is received and inspected, we'll confirm via email whether the refund is approved.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5β7 business days for your bank to complete the transfer.
π Return Address
Returns must be sent only to the following verified locations:
OFFSEASON
52 Bridlesmith Gate, Nottingham NG1 2GP
18 Silver Street, Leicester LE1 5ET
Returns sent to any other address will not be processed.
π Contact Us
Have questions?
π§ [email protected]
π 0116 403 0377
π Support Hours:
MonβSat: 10amβ6pm
Sun: 11amβ5pm