Return and Refund Policy

At Offseason, all items are sold under a strict return policy due to the nature of limited edition, collectible, and resale goods. This policy ensures legal compliance and protects the integrity of our business.

πŸ”’ ALL SALES ARE FINAL β€” WITH EXCEPTIONS LISTED BELOW

Due to the nature of our products, we do not accept returns or exchanges for the following reasons:

  • Change of mind
  • Incorrect size or fit
  • Unwanted gifts or duplicate orders

We strongly advise reviewing product descriptions and sizing charts carefully before placing your order. If in doubt, contact us before purchasing.

βœ… Returns Accepted ONLY If the Item Is:

  • Defective or damaged on arrival
  • Not as described or the wrong item was received

You must notify us by email within 14 days of delivery at [email protected] and provide:

  • Your order number
  • Clear photos of the issue
  • A description of the problem

🚚 If Your Return is Approved

  • We'll arrange courier collection at our cost.
  • You may choose a replacement (if available) or a full refund to your original payment method.

πŸ“¦ Returned goods must be unused, in original condition and packaging. Any signs of wear or tampering will void eligibility.

πŸ” Exchanges Policy

Exchanges are only offered if:

  • You received the wrong product
  • The item is defective or damaged on arrival

No exchanges for size-related reasons.

🚫 Non-Returnable / Non-Refundable Cases

We reserve the right to reject any return if:

  • The return is requested after 14 days
  • The product shows signs of wear or damage
  • The issue is related to fit or personal preference
  • The return was sent without authorisation

πŸ’³ Refunds (If Approved)

Once the item is received and inspected, we'll confirm via email whether the refund is approved.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–7 business days for your bank to complete the transfer.

πŸ“ Return Address

Returns must be sent only to the following verified locations:

OFFSEASON

52 Bridlesmith Gate, Nottingham NG1 2GP

18 Silver Street, Leicester LE1 5ET

Returns sent to any other address will not be processed.

πŸ“ž Contact Us

Have questions?

πŸ“§ [email protected]

πŸ“ž 0116 403 0377

πŸ•’ Support Hours:

Mon–Sat: 10am–6pm

Sun: 11am–5pm